Delivery Policy

WHEN YOUR ORDER ARRIVES

Shipping is sent either by Courier or first class signed for by Royal Mail. Our  trusted courier will knock and in the event of no one being in will leave your item in a safe place and take a photo, just so we know your order has safely reached its destination. If there is no safe place to leave it we will contact you and try again.

If you are unavailable when Royal Mail tries to deliver your order, they will usually try to deliver again the next working day or leave a card to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

ADDITIONAL INFORMATION

For Click & Collect please pay for delivery and state C&C and your preferred shop in the notes and we will contact you to organise and refund your postage on collection of your goods.

Due to the current situation we and Royal Mail are running at low staff levels. Please allow at least 5 working days for delivery as advised by the Post Office. If you require it sooner please contact us and we can organise a faster service and will quote you at the time. We will let you know when the goods have been dispatched or please feel free to contact us on the address below.

Please note that whilst stock levels are live with our boutiques all items are subject to availability.

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed courier.

enquiries@lunaboutiques.co.uk.

Many thanks for your understanding at this time.