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Terms & Conditions

Last Updated: 02/06/2017

As with all legal terms and conditions, these get a bit in depth and can sound rather formal. They are pretty standard and designed to enhance your shopping experience with us and make it as easy and secure as possible.

The terms and conditions apply to the use of the (www.lunaboutiques.com) website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).

Please note, these terms and conditions are regularly revised and may change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. Whenever a change is made, the "last updated" date at the top of the page will be updated also. If you do not agree with the terms and conditions set out below, you should not use or access the website.

If you have any queries relating to our terms and conditions, please contact the Website Team at online@lunaboutiques.co.uk before placing an order.

YOUR REPRESENTATIONS

The following terms and conditions will apply between you and Luna Too Ltd ("Luna Boutiques") when you purchase an item from us. The terms do not affect your statutory rights.

You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

You warrant that all details you provide to Luna Boutiques for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that e-mail can be used as a long-distance means of communication.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from Luna Boutiques under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Luna Boutiques as soon as possible.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Luna Boutiques tracks the electronic 'fingerprints' of every order placed online to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.

Luna Boutiques reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

you fail to make payment to us when due

you breach any of our terms and conditions

when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on Luna Boutiques

INDEMNITY

You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

PRICES

All prices stated on the website are inclusive of VAT where applicable, but exclusive of delivery charges, unless we tell you otherwise. Prices and availability of products may be changed at any time without notice. The price at which you agree to purchase the products is the price stated on this website at the time you place your order. Prices in our retail outlet may be different to the prices shown on this website.

COLOURS

We make every effort to ensure that the images of the products on our website are accurate. However because of differences between monitors the colour you see of the product may not accurately reflect its true colour.

ORDERS

We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.

ACCEPTANCE

Once you have placed an order on this website, we will send you an email confirming receipt of the order you have made. We will not accept the order and complete the contract until we despatch the products ordered. If there is a problem with your order, e.g a problem with your credit card or we do not have the products ordered in stock, and we cannot accept the contract, we will tell you by email.

PAYMENT

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you.

Luna Boutiques accept Visa, Mastercard and PayPal as payment methods

Please note we do not accept American Express Cards.

YOUR RIGHT TO CANCEL

Our easy returns policy applies to all of our products except for gift cards, sale items, made to order items, jewellery and also underwear where the packaging has been opened.

Once despatched to you, we accept the return of items only if they are unworn and are in their original and resalable condition i.e. clean, intact, with hangers and all tags still attached by their original means, and in the original packaging in which it was sent. Garments that have marks, deodorant stains or odours will not be accepted for return.

Your right to cancel an order starts when you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last item of the order.

If you wish to cancel your order you must return the items back to us within 14 days of the cancellation. We regret that items received after this time or without a valid returns number will be refused and sent back to you.

You are responsible for the safe return of products to us, including the cost of doing so. It is recommended that you insure your return parcel in case of loss or damage.

To return an item fill in the returns form enclosed with your order then call our Hungerford store on 01488 686 383 to obtain a returns number. The returns form includes an address label for the outside of your parcel and a space to complete the returns number you are given.

REFUNDS

If you return the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item along with the standard delivery cost. We will refund you using your original payment method within 14 days of receipt of the items by us.

We will endeavour to send you an e-mail to let you know when we have processed your refund.

LIABILITY

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss, costs, expenses or other claims for compensation, whether caused by our negligence or not, arising out of or in connection with the products or their use or resale by you. We are not liable to pay you any compensation other than a refund equal to the price of the products that you have paid us for.

This clause is not intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The risk of damage or loss of the products passes to you when delivery is made. Delivery is made at the time we leave the products at the address specified by you. We cannot accept any claims beyond this point. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

CARE INSTRUCTIONS

Where a product has care instructions, you must follow these instructions. We are not liable for any loss or damage in the event that the instructions have not been followed.

TRADEMARKS

All trademarks, brand names, copyrights, product names and trade names are the property of their respective owners and we do not authorise any use which infringes those rights. Subject to this, you may view, print and download from our website for personal use only. Any other use of information or materials on this website is strictly forbidden without obtaining our written agreement first.

ERRORS AND OMISSIONS

We have made every effort to ensure that the information on this website and in any documentation we may send you ('Information') is accurate. However we do not make any promises about the Information and we are not liable for any loss or damage, whether direct, indirect or consequential, which may happen as a result of relying on the Information, except where we are not allowed by law to exclude our liability.

USE OF COOKIES

We use cookies on this Site to ensure the integrity of the registration process and to personalise the Site. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the website, the information you previously provided can be retrieved, so you can easily use the site's features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.

FORCE MAJEURE

We are not liable to you for any failure or delay to supply or deliver or for any damage or defect to the products that is caused by any event or circumstance beyond our reasonable control.

GENERAL

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you), the validity, legality or enforceability of any other part of these conditions will not be affected. This agreement is governed by English law.

We do not give any contractual rights to third parties, and the Contracts (Rights of Third Parties) Act 1999 will not apply to any contract between us.

COMPANY INFORMATION

Luna Too Ltd is registered in England & Wales with the company registration number 07952478 and it's registered premises are 50 Parkway, Newbury, Berkshire, RG14 1AY.

VAT No. GB 130718243

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